What is Hospitality?

Front

What is HOSPITALITY?

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The business of taking care of people.

Front

Which of the following DOES NOT describe the element of ATMOSPHERE in hospitality?
Creating a welcoming environment for guests.
Providing comfortable seating.
Playing loud music while people are dining.
Architectural detail in the lobby.

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Playing loud music while people are dining.

Front

Which of the following describes the element of ANTICIPATION in hospitality? If your guest/customer asks for help, assist them immediately., If your guest/customer asks for help, finish your current task, then help them., Use what you know about your guest/customer to provide what they need, before they ask for help., If your guest/customer asks for help, call the manager to resolve the issue.

Back

Use what you know about your guest/customer to provide what they need, before they ask for help.