Core 4 of Customer Service - Student Edition

Front

What are the Core 4 Values of Customer Service?

Back

Make Eye Contact, Smile, Speak Enthusiastically, Stay Connected

Front

Maintaining eye contact with others is key because it makes them feel ______________ around you.

Back

welcome

Front

What could be the problem with frowning when you talk to someone?

Back

They might feel you aren't welcoming, they might not want to work with you, and even if you are helpful, they might think you aren't or don't enjoy helping them.

Front

A smile ___________ you in.

Back

welcomes

Front

When is speaking enthusiastically especially important?

Back

When you talk on the phone

Front

Speaking enthusiastically can involve your ______ of voice.

Back

tone

Front

Speaking enthusiastically not only involves your tone of voice, but also the ___________ you use.

Back

language

Front

Interactions should always feel _________ rather than transactional.

Back

hospitable

Front

From the context of this sentence I can tell hospitable means ___________. "Each interaction should feel hospitable rather than transactional. Things like asking how they're doing that day or to take it a step further you can compliment something you see physically."

Back

welcoming

Front

Using your context clues from the sentence, what does transactional mean? "When I attended the football game, it felt very transactional. They only cared about getting my money for the ticket and special items to attend the game. No one welcomed me into the section to sit with them."

Back

business-like