C.S. Certification Exam Practice

Front

What does the CRAVED model stand for?

Back

Concealable, Removable, Available, Valuable, Enjoyable, Disposable

Front

How does understanding what items are most likely to be stolen help retailers?

Back

They can use security measures on frequently stolen items to deter theft.

Front

In the CRAVED model, why is it important to understand that certain products are considered disposable when addressing potential shoplifters?

Back

It helps in identifying high-risk items for theft.

Front

In the CRAVED model, why is it important to understand that certain products are considered removable when interacting with customers

Back

It helps in implementing effective anti-theft measures.

Front

What question should sales associates ask themselves when studying competitors' products and services?

Back

Why would I buy my own company's product or service over a competitor's?

Front

A customer returns to a store with a suitcase that was purchased last month. It was only used a few times for travel, but the wheels are not working property. Which of the following actions should the sales associate take to best remedy the situation

Back

Ask the customer what you can do to make the situation right, and then determine if the proposed solution is in line with the store's policy. If not, ask a manager for help.

Front

Why is it important that sales associates understand written materials and videos provided by the company, the manufacturer and the supplier?

Back

To be able to clearly and accurately provide customers with answers to questions and recommendations about products.

Front

A customer purchases a pair of pants at a department store. The sales associate fits them and marks where to hem the legs. When the customer returns to fixed.when the customer returns to pick them up,the legs are too short.The customers gets angry and demands the pants get fixed .How should the sales associate respond?

Back

Apologize, admit the mistake, and assure the customer that the situation will be quickly resolved.

Front

Julie, a customer, places her previously purchased coat on the counter with the receipt. She has seen that the coat is now 30% of the price she paid three weeks ago.The store has a 14 day sales price adjustment policy.she wants credit for the price  difference. The associate should:

Back

Ask the customer to wait while the sales associate asks the manager for approval.

Front

What type of purchase is BEST described as a customer's unplanned decision to buy an item just prior to the transaction?

Back

impulse