Quality Assurance

Quality Assurance

Assessment

Flashcard

Business

University

Practice Problem

Easy

Created by

Kate Dela Cruz

Used 2+ times

FREE Resource

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17 questions

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1.

FLASHCARD QUESTION

Front

Refers to any planned and

systematic activity directed

toward providing consumers

with products (goods & services)

of appropriate quality, along

with the confidence that

products meet consumers’

requirements.

Back

Quality Assurance

2.

FLASHCARD QUESTION

Front

To ensure or certify that the quality is of a specific level.

Back

Quality Assurance

3.

FLASHCARD QUESTION

Front

responsibility lies in the

hands of the manufacturers to furnish the full satisfaction of product quality to the

users/consumers

Back

Quality assurance

4.

FLASHCARD QUESTION

Front

He observed that quality is a

race without a finish line.

Back

David Kearns

5.

FLASHCARD QUESTION

Front

six key forces that will influence the future of quality

Back

Globalization
innovations/creativity/change
outsourcing
consumer sophistication
value creation
change in quality

6.

FLASHCARD QUESTION

Front

Perfection

 Consistency

 Eliminating waste

 Speed of delivery

 Compliance with policies and procedures

 Providing a good usable product

 Doing it right the first time

 Delighting or pleasing customers

 Total customer service and satisfaction

Back

quality

7.

FLASHCARD QUESTION

Front

It cannot defined precisely – you just know it

when you see it.

Back

quality

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