Quality Assurance

Front

Refers to any planned and

systematic activity directed

toward providing consumers

with products (goods & services)

of appropriate quality, along

with the confidence that

products meet consumers’

requirements.

Back

Quality Assurance

Front

To ensure or certify that the quality is of a specific level.

Back

Quality Assurance

Front

responsibility lies in the

hands of the manufacturers to furnish the full satisfaction of product quality to the

users/consumers

Back

Quality assurance

Front

He observed that quality is a

race without a finish line.

Back

David Kearns

Front

six key forces that will influence the future of quality

Back

Globalization
innovations/creativity/change
outsourcing
consumer sophistication
value creation
change in quality

Front

Perfection

 Consistency

 Eliminating waste

 Speed of delivery

 Compliance with policies and procedures

 Providing a good usable product

 Doing it right the first time

 Delighting or pleasing customers

 Total customer service and satisfaction

Back

quality

Front

It cannot defined precisely – you just know it

when you see it.

Back

quality

Front

refers to either a

manufactured goods or a service – need not

be expensive to be considered a quality

product by consumers.

Back

quality

Front

Is determined by what a customer wants.

 Is based on value – that is, the relationship of

usefulness or satisfaction to price.

Back

Quality

Front

The totality of features and

characteristics of a product or service

that bears on its ability to satisfy

given needs.

Back

Quality