SM - MODULE 3 - WEEK 1

Front

What is the purpose of the module for Trainee Store Managers (TSMs)?

Back

To prepare TSMs to lead, elevate, and sustain high standards in communication, motivation, and team building across multiple store locations.

Front

What is the role of structured communication in leadership?

Back

Structured communication is essential for aligning teams, reinforcing culture, and preventing performance drift.

Front

How should TSMs handle communication issues?

Back

TSMs should escalate issues when they move beyond SSA scope or require formal leadership intervention.

Front

What is the 80/20 rule in the context of TSM leadership?

Back

80% thinking, 20% leading; emphasizing the importance of reflection before action.

Front

What is the role of TSMs in maintaining team motivation?

Back

TSMs must keep team motivation steady during pressure, change, or uncertainty by leading with clarity and rhythm.

Front

How can TSMs ensure cultural consistency across different store setups?

Back

By applying structured leadership tools and maintaining clear communication and expectations.

Front

What is the role of Contact Reports in TSM communication?

Back

Contact Reports serve as formal documentation to lock in expectations and reinforce accountability.

Front

What is the relationship between communication, motivation, and team building?

Back

They form a leadership triangle; when one is weak, the others are affected, impacting overall team performance.

Front

What is the significance of the phrase 'lead culture through structure, not force'?

Back

It emphasizes the importance of using systems and routines to create a sustainable and scalable team culture.

Front

What are the signs of performance drift that TSMs should watch for?

Back

1. Teams stop confirming tasks, 2. Instructions need repetition, 3. Low-effort body language.