Hospitality Chapter 1 Test Review

Front

The pineapple has long been viewed worldwide as

Back

A universal sign of welcome and hospitality

Front

Perishability in hospitality means

Back

Unsold capacity like a vacant hotel room or empty restaurant table

Front

The most important factor for success in hospitality is

Back

Being service-driven

Front

The word *hospitality* is derived from

Back

Hospice

Front

Intangibility in hospitality refers to

Back

Something experienced but not physically touched

Front

Quality Control (QC) centers on finding mistakes, while Total Quality Management (TQM) emphasizes preventing them.

Back

True

Front

Providing excellent guest service requires us to

Back

Recognize and respond to guest needs

Front

The core of hospitality is

Back

Guest service

Front

Empowering employees results in

Back

Higher guest satisfaction, Greater efficiency, Freedom to spend up to $2,000 to resolve a guest complaint.

Front

The century that brought the rise of large restaurant chains was

Back

1900s (20th century)