Chapter 4

Front

What is workplace violence?

Back

Incidents where employees are abused, threatened, assaulted, or subject to other offensive behavior in circumstances related to their work.

Front

What are the types of workplace violence?

Back

1. Criminal intent 2. Customer/client 3. Worker on worker 4. Personal relationship

Front

What does OSHA 1994 require from employers regarding workplace safety?

Back

Employers must ensure, as far as practicable, the health, safety, and welfare of their employees.

Front

What are some examples of workplace violence?

Back

Physical attacks, harassment, bullying, threats, and sexual assault.

Front

What is sexual harassment?

Back

Unwanted conduct of a sexual nature that affects the dignity of men and women at work.

Front

What are the consequences of workplace violence at the personal level?

Back

Psychological issues (anxiety, stress, depression) and physical problems (injuries, job insecurity).

Front

What are the organizational consequences of workplace violence?

Back

Higher turnover rates, reduced job satisfaction, increased insurance premiums, and loss of public goodwill.

Front

What are common causes of work-related stress?

Back

Heavy workload, tight deadlines, changes to duties, insufficient skills, lack of equipment, and poor relationships.

Front

What are some common effects of stress on the body?

Back

Headaches, increased heart rate, weakened immune system, muscle tension, and chest pains.

Front

What are primary interventions for reducing workplace stress?

Back

Proactive measures to prevent stress by removing potential stressors.