Unit 2 vocabulary 3/3

Front

availability

Back

the state of being free or able to attend / be used / be reached

Front

confirmation

Back

a statement or process that something is definite or true

Front

follow-up

Back

further action or communication to check or complete something

Front

phone record

Back

official or formal written or digital log of a phone call

Front

transcript

Back

a written or typed copy of words said in legal proceedings or meetings

Front

inquiry

Back

request for information; formal question

Front

receptionist

Back

person who handles front desk / phone calls in an office

Front

confusion

Back

state of being unclear or mixed up

Front

misunderstanding

Back

a failure to understand something correctly

Front

clarification

Back

making something clearer or easier to understand