Wk 3 Unit 16: Customer Complaints Vocab

Front

Value for money

Back

The quality of products or services in relation to their price.

Front

Make a complaint

Back

To express dissatisfaction or annoyance about a product or service.

Front

Offer a discount

Back

To provide a reduction in the usual price of a product or service.

Front

Place an order

Back

To request a product or service to be delivered or provided.

Front

Satisfied customers

Back

Customers who are happy with the products or services they have received.

Front

Next day delivery

Back

A service where the product is delivered the day after the order is placed.

Front

Put me on hold

Back

To be asked to wait during a phone call, often while being transferred or while the other person is busy.

Front

Poor quality

Back

Products or services that do not meet the expected standards.

Front

Full refund

Back

Returning the entire amount of money paid for a product or service.

Front

Grounds for complaint

Back

Valid reasons or basis for expressing dissatisfaction.