

Wk 3 Unit 16: Customer Complaints Vocab
Flashcard
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Business
•
University
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Practice Problem
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Easy
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12 questions
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1.
FLASHCARD QUESTION
Front
Value for money
Back
The quality of products or services in relation to their price.
2.
FLASHCARD QUESTION
Front
Make a complaint
Back
To express dissatisfaction or annoyance about a product or service.
3.
FLASHCARD QUESTION
Front
Offer a discount
Back
To provide a reduction in the usual price of a product or service.
4.
FLASHCARD QUESTION
Front
Place an order
Back
To request a product or service to be delivered or provided.
5.
FLASHCARD QUESTION
Front
Satisfied customers
Back
Customers who are happy with the products or services they have received.
6.
FLASHCARD QUESTION
Front
Next day delivery
Back
A service where the product is delivered the day after the order is placed.
7.
FLASHCARD QUESTION
Front
Put me on hold
Back
To be asked to wait during a phone call, often while being transferred or while the other person is busy.
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