Customer Service in UK Tourism

Customer Service in UK Tourism

Assessment

Flashcard

Education

Vocational training

Hard

Created by

rob winter

FREE Resource

Student preview

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30 questions

Show all answers

1.

FLASHCARD QUESTION

Front

Customer service definition

Back

and exceeding customer expectations

2.

FLASHCARD QUESTION

Front

Importance in travel and tourism

Back

reputation and repeat business

3.

FLASHCARD QUESTION

Front

First impressions

Back

tone for entire experience

4.

FLASHCARD QUESTION

Front

Personalised service

Back

experiences to individual needs

5.

FLASHCARD QUESTION

Front

Communication skills

Back

polite, and effective interaction

6.

FLASHCARD QUESTION

Front

Handling complaints

Back

empathising, resolving issues

7.

FLASHCARD QUESTION

Front

Cultural awareness

Back

diverse backgrounds and customs

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