Hotel Management Flashcard

Front

Why is it important to take guest requests like room changes or longer stays seriously?

Back

To make guests happy

Front

What happens when staff handle guest requests quickly?

Back

Guests feel cared for

Front

When guests have a good experience, what usually happens?

Back

Guests come back and say good things

Front

What can happen if you ignore or delay a guest's request?

Back

The hotel's reputation is hurt

Front

How does giving importance to guest requests help hotel operations?

Back

It helps staff plan and work better

Front

Helping guests quickly in an emergency shows:

Back

The hotel can be trusted

Front

What helps the hotel make more money?

Back

Saying yes to more stay requests

Front

What do happy guests often do?

Back

Tell others about the hotel

Front

A loyal guest will most likely:

Back

Come back again

Front

Why should staff talk clearly with guests?

Back

To explain things honestly