What does a Finance Manager manage?

Manages budgeting, pricing, revenue tracking and financial forecasting.

Define flexibility in a tourism organisation.

The ability to adapt to changes and efficiently allocate resources.

Define scalability in a tourism organisation.

The ability to grow and manage increased demand without compromising service.

What factors do flexibility and scalability depend on?

Hierarchy Reporting Lines Department Divisions Role Descriptions

What is the impact of a hierarchical structure on flexibility?

Slower decision making due to bureaucratic approvals; limits flexibility during market changes or crises.

How does a hierarchical structure impact scalability?

Supports controlled growth with clear leadership and accountability.

What is a resource gap?

Occurs when an organisation does not have enough resources to meet operational needs.

What are the impacts of resource gaps?

Reduced productivity Decline in service quality Increased operational stress Lost revenue Reputation damage

What is a resource surplus?

Occurs when an organisation has more resources than necessary, leading to inefficiencies.

What are the impacts of resource surplus?

Increased operational costs, underutilization of resources, cash flow constraints, management challenges, reduced competitiveness.

What are the contractual working hours if you work more than 5 days a week

Up to 8 hours per day or 44 hours a week

What are common shift structures?

Fixed shifts Rotating shifts Split shifts

Work the same hours daily (e.g 9am - 5pm)

Alternate between different shifts over time

Work two separate blocks of time in a day

What is team profiling?

A comprehensive overview of the team's characteristics, roles, and attributes.

List the benefits of team profiling.

Improved communication Enhanced role allocation Increased productivity Better conflict resolution Improved customer service

What does the Tuckman Model describe?

The stages of team development: Forming Storming Norming Performing Adjourning

What happens during the 'forming' stage of team development?

The team comes together, members introduce themselves, and roles are not yet clearly defined.

What occurs during the 'storming' stage?

Conflicts and differences of opinion emerge as team members assert their ideas.

What is the focus during the 'norming' stage?

The team resolves conflicts, establishes shared norms, and develops clear roles.

What characterizes the 'performing' stage?

The team operates at peak efficiency, working collaboratively and focusing on high performance.

What happens in the 'adjourning' stage?

The project is completed, and the team disbands, reflecting on successes and lessons learned.

What are the benefits of a well-facilitated discussion?

Enhanced decision-making Reduced tension Increased empathy Improved communication skills Greater inclusion

What are some types of discussion methods?

Regular surveys Suggestion box Focus groups Town hall meetings Digital communication tools One-on-one meetings

What is the purpose of town hall meetings?

Foster open communication between leadership and employees Provide a platform for employees to ask questions and receive immediate response Build trust and credibility by allowing employees to see and hear from leadership directly

What do regular surveys provide?

Quantitative data on employees and allow anonymous expression of opinions.

Why is conflict management important?

Improves communication and collaboration Enhances productivity and efficiency Increases employee satisfaction and retention Fosters innovation and creativity Prevents escalation and negative outcomes

What are some communication channels?

Emails Instant messaging tools Intranet sites Video conferencing tools Physical and digital bulletin boards.

What factors should be considered when selecting communication channels?

Needs and preferences of team members Complexity Timeliness

What are the four perspectives of the Balanced Scorecard? (CLIF)

Customer Learning & growth Internal processes Financial

What are some types of performance metrics?

Customer Satisfaction Score (CSAT) Response Time Complaint Resolution Rate Efficiency Metrics Compliance with Safety Protocols Resource Utilization

Why is alignment of performance metrics important? (AEIOP)

Accelerates progress Enhances decision making Improves employee engagement Optimizes resource allocation Provides clarity and direction

What are some assessment tools and techniques?

Performance reviews 360 Degree feedback Psychometric tests Skills assessments Behavioral Interviews

What are the guidelines for effective performance feedback? (BEE)

Be Timely Be Balanced Be Empathetic Be Continuous

What are some types of training plans?

On-the-job training Workshops E-learning Shadowing

What are some types of non-training plans?

Coaching Mentoring Job Rotation Work Shadowing Cross-Functional Teams

What are common causes of inter-team conflicts?

Miscommunication or lack of communication Differing goals and priorities Resource allocation issues Personality clashes and team dynamics Ambiguous roles and responsibilities

Why is it important to resolve inter-team conflicts?

Improves relationships Enhances efficiency Protects service quality Boosts morale Encourages innovation.

What are the steps to implement conflict resolution?

Step 1: Identify and acknowledge the conflict Step 2: Facilitate open communication Step 3: Identify common goals Step 4: Develop resolutions Step 5: Implement and monitor Step 6: Document resolution outcome

What are the steps to engage in collaborative problem solving?

Create a supportive environment Encourage diverse perspectives Develop and implement solutions Open communication and collaboration

Team & Resource Management

Flashcard

•

Business

•

Vocational training

•

Hard

Chia Yee Lim

Used 1+ times

FREE Resource

Student preview

48 questions

Show all answers

1.

FLASHCARD QUESTION

Front

What is the importance of resource planning?

Back

Optimises resource utilisation

Improves financial control

Mitigates risks

2.

FLASHCARD QUESTION

Front

What are the types of resources in an organisation?

Back

Manpower

Financial

Equipment

Technology

Social

3.

FLASHCARD QUESTION

Front

What are the two main types of organisation structures?

Back

Flat structure

Hierarchical structure

4.

FLASHCARD QUESTION

Front

What are the three types of reporting lines?

Back

Vertical

Horizontal

Functional

5.

FLASHCARD QUESTION

Front

What is the role of a General Manager?

Back

Manages day-to-day operations across departments (sales, operations, finance, etc.).

6.

FLASHCARD QUESTION

Front

What does an Operations Manager oversee?

Back

Tour planning, logistics, and resource management.

7.

FLASHCARD QUESTION

Front

What is the responsibility of a Sales & Marketing Manager?

Back

Develops and implements marketing campaigns and promotional strategies.

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