Ticket Status Flashcard

Front

What does the "In Progress" status indicate for a ticket?

Back

The ticket has been started, and work is actively being done.

Front

Which ticket status should be used when you are waiting for the ticket submitter to respond to a question?

Back

Waiting on Requestor

Front

Which status should be used when you are waiting for action from another internal department?

Back

Waiting on District

Front

If a device has been sent to a vendor for repair, what status should the ticket be set to?

Back

In Repair (Vendor)

Front

Which status should be selected when no immediate action can be taken on a ticket?

Back

On Hold

Front

When should a ticket be marked as Resolved instead of Canceled?

Back

When the issue was fixed and the teacher/student can use the technology again

Front

If you are waiting for a quote to be approved, which status should be selected?

Back

Waiting on Purchase Order

Front

When should the status of a ticket be changed?

Back

When the action related to the status has already occurred.