
Ticket Status Flashcard
Flashcard
•
Professional Development
•
Professional Development
•
Hard
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8 questions
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1.
FLASHCARD QUESTION
Front
What does the "In Progress" status indicate for a ticket?
Back
The ticket has been started, and work is actively being done.
2.
FLASHCARD QUESTION
Front
Which ticket status should be used when you are waiting for the ticket submitter to respond to a question?
Back
Waiting on Requestor
3.
FLASHCARD QUESTION
Front
Which status should be used when you are waiting for action from another internal department?
Back
Waiting on District
4.
FLASHCARD QUESTION
Front
If a device has been sent to a vendor for repair, what status should the ticket be set to?
Back
In Repair (Vendor)
5.
FLASHCARD QUESTION
Front
Which status should be selected when no immediate action can be taken on a ticket?
Back
On Hold
6.
FLASHCARD QUESTION
Front
When should a ticket be marked as Resolved instead of Canceled?
Back
When the issue was fixed and the teacher/student can use the technology again
7.
FLASHCARD QUESTION
Front
If you are waiting for a quote to be approved, which status should be selected?
Back
Waiting on Purchase Order
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