Customer Service Full

Front

In the first few seconds after noticing a customer's arrival, what should you do?

Back

Greet the customer and make him feel welcome

Front

What should you do when a new customer comes in while you're helping another customer?

Back

Acknowledge the new customer’s presence with eye contact and/or a brief comment that you’ll be right with him

Front

What does projecting a professional and friendly image include?

Back

Behaving in an alert and courteous manner

Front

A good reason for creating an opening for discussion is to:

Back

Get to know what the customer wants

Front

The best way to talk to a new customer is to:

Back

Match what you say and your tone of voice to her personality

Front

Three ways to create a positive impression of you and the store include: Suggesting that he buy “top of the line” products, Stating that the products in your store are far better than those in other stores, Indicating that based on your professional product knowledge, you feel his purchases are worthwhile.

Back

Indicating that based on your professional product knowledge, you feel his purchases are worthwhile.

Front

The customer has said “No, thank you” when you offered your help. Your next step is to back off for the time being, but remain alert for a sign that you are needed.

Back

True

Front

If the customer isn’t shopping alone, you can include the rest of the party by:

Back

Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on

Front

The best way to create customer loyalty is to listen carefully, respond to the customer’s needs, and give good information. True or False?

Back

True

Front

As a customer service professional, the best way to remember your regular customers’ interests is to keep a written record of the vital information.

Back

True