Customer Service

Front

Identify the benefits of good customer service to the business.

Back

Customers who enjoy their experience, will spend more money.

Front

Usually it's easier to _________________________ an existing customer than to gain a new one.

Back

keep

Front

What is a key benefit from offering good customer service?

Back

Repeat business

Front

Treat others as you’d like to be treated is a good guiding principle behind offering outstanding service or sales through service.

Back

True

Front

Why is Great Customer Service Important?

Back

All of them

Front

Why should employees act as if customers are their employer?

Back

Employees would not have jobs if there were no customers

Front

A good _______________ is essential to a business when providing customer service.

Back

first impression

Front

When dealing with difficult customers we should always:

• interrupt
• get angry
• offer solutions
• worry about the next call

Back

offer solutions

Front

What makes your organisation different from similar ones?

Back

Staff & Service are the difference

Front

What type of atmosphere do you want to create?

Back

Warm & Welcoming