Test 2 104E.1 - 104E.4

Front

The four Service Essentials include Connect, Consult, Create, and ________.

Back

Complete

Front

Which Service Essential focuses on making the client feel at ease and confident about the salon or spa service they’re about to receive?

Back

Connect

Front

Which of the following describes a product benefit? made with natural extracts, contains apricot oil, brightens the skin, includes vitamin E

Back

brightens the skin

Front

True or False: When creating a home-care plan, you should discredit the client’s current products.

Back

False

Front

If a client seems unsure about your suggestions during the Consult step, what should you do?

Back

ask more questions to better understand what the client needs

Front

Which of the following should NOT influence your recommendations when suggesting products and services to a client: the client’s daily skin care routine, how to care for their skin after the service, the products you want to sell, the client’s personalized treatment plan?

Back

the products you want to sell

Front

True or False: You create a home-care plan and show clients how to use products during the Teach phase.

Back

True

Front

What do we call reactions that can occur during or after a treatment?

Back

contra-actions

Front

Why is it a good idea to sit next to your client during the consultation?

Back

so they don’t have to look up at you