Communication Skills for the Real World

Front

What is effective communication?

Back

gather your thoughts and then communicate

Front

What is verbal communication?

Back

communicating through words

Front

The raising and lowering of the voice is _____.

Back

tone of voice

Front

_____ can also be referred to as inflection.

Back

tone of voice

Front

_____ is how high or deep a voice is.

Back

pitch

Front

_____ is how loud or quiet a voice is.

Back

volume

Front

The placing of more impact on certain words is called _____?

Back

emphasis

Front

_____ involves messages communicated through body movement.

Back

nonverbal communication

Front

Looking at someone while communicating is called _____.

Back

eye-contact

Front

This can indicate a person's mood and can be misinterpreted: tone of voice, posture, personal space, passive-aggressive personality.

Back

posture