Store Manager Hierarchy Component Pack

Front

What does the Hierarchy Framework focus on?

Back

The Hierarchy Framework focuses on how you behave as a leader, including how you give instructions and enforce the chain of command.

Front

What are the key components of the Hierarchy Framework?

Back

The key components include passing on instructions from your JAM, knowing when to escalate problems, holding your team accountable, and ensuring respect for authority.

Front

What happens if you only follow the F&R System and ignore the Hierarchy?

Back

If you only follow the F&R System, your team may not take you seriously, leading to a breakdown in discipline.

Front

What is the importance of respecting the chain of command?

Back

Respecting the chain of command ensures clear communication, maintains discipline, and upholds the structure of leadership.

Front

What should you do if you disagree with a JAM instruction?

Back

You should raise your concern with the JAM or AM, not escalate it directly to the OPM.

Front

What is the role of a Store Manager in the hierarchy?

Back

The Store Manager reports to the Junior Area Manager (JAM) and leads the Senior Sales Assistant (SSA) and Sales Assistants (SAs).

Front

What is the significance of the Governance Principles?

Back

Governance Principles are rules of leadership behavior that help maintain discipline and alignment with company expectations.

Front

What should you do if someone bypasses the hierarchy?

Back

Log the incident and discuss it in your next review or coaching session with your JAM.

Front

What is the role of communication in the Hierarchy Framework?

Back

Communication must flow through the hierarchy, with clear instructions given to SSA and SAs, and issues escalated appropriately.

Front

What is the consequence of not following the escalation process?

Back

Not following the escalation process can lead to confusion, disrespect, and a breakdown in the chain of command.