Area Manager Hierarchy Component Pack

Front

What does the Hierarchy Framework govern?

Back

Behavioural discipline, including escalation flow, communication discipline, line enforcement, and responding to chain breaks.

Front

What is the main purpose of the Hierarchy Framework?

Back

To provide leadership expectations and how to behave inside the Ops structure.

Front

What are the two systems discussed in the text?

Back

The F&R System and the Hierarchy Framework.

Front

What happens when both the F&R System and Hierarchy Framework are followed?

Back

Structure is clear, roles are respected, and leadership is strong.

Front

What is the first principle for Area Managers?

Back

Structure Over Preference: Your style must align to the Ops system.

Front

Who do Junior Area Managers (JAM) report to?

Back

They report to the Area Manager (AM), not directly to Head Office.

Front

What is the role of the Area Manager in communication discipline?

Back

Instructions flow downward, and if JAM skip the AM, the chain is broken.

Front

What is the purpose of the Succession Plan Map?

Back

To outline who reports to whom in the Operations Department.

Front

What is a core rule regarding escalation flows?

Back

JAM must raise issues to the AM, not directly to OPM or Head Office.

Front

What should the Area Manager do if someone jumps the line?

Back

Address and log the incident.