Quality Management and Processes

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Map of Unit 7, Component 3

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Unit 7 focuses on quality management and processes, covering quality methods over weeks 16 to 18.

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Objectives of the lesson

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Understand the importance of quality in goods and services.

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Teaching resources

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Audiovisual resources for displaying videos and images, internet access, sheets of paper, pen, pencil.

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Duration of the lesson

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50 minutes.

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Technical skills

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Understand the importance of addressing non-conformities in processes and products.

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Socio-emotional skills

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Seek improvement in performance.

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Quality

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Quality is the ability of a product or service to meet the expectations and requirements defined by the customer.

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Lack of quality in a smartphone

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A lack of quality is indicated if the smartphone has a history of problems or complaints and does not meet user expectations.

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Dissatisfaction with a smartphone

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The image shows a person who appears dissatisfied with a smartphone, possibly indicating it does not meet their expectations.

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Quality according to Deming (1990)

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Quality is the pursuit of continuous improvement or constant perfection.