Introduction to Management

Front

What is management?

Back

Management refers to planning, organizing, staffing, controlling, and leading people, processes, and assets to achieve a goal or task in the best way possible.

Front

What are the key elements of management as illustrated by Patrick's role at Tiara's Candles?

Back

Planning, staffing, controlling, and leading.

Front

What does planning involve in management?

Back

Planning involves mapping out the course of action, determining needed resources, and deciding on necessary actions.

Front

What is the role of staffing in management?

Back

Staffing involves recruiting, interviewing, hiring, and orienting the appropriate people to fill organizational roles.

Front

How does controlling function in management?

Back

Controlling involves continuously checking work results against goals and measuring important metrics to ensure plans stay on track.

Front

What is the chain of command?

Back

The chain of command is an organizational structure that shows who each person reports to.

Front

What are the three broad levels of management?

Back

Officer/executive level, middle management, and supervisory.

Front

What skills are needed to be an effective manager?

Back

Problem-solving skills, people skills, and procedural skills.

Front

What do problem-solving skills entail?

Back

The ability to make good trade-offs with limited resources and handle complex business challenges.

Front

What are people skills in management?

Back

The ability to empathize with people, understand their situations, and effectively communicate and interact with them.