Dell Tech Crew Sections 1-3

Front

True or False (circle one): Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, Precision.

Back

True

Front

What is the basic naming guidelines followed by all commercial products? Options: Form Factor + Sub Brand, Sub Brand + Model Name + Form Factor, Model + Form Factor, Model Name + Sub Brand + Form Factor

Back

Sub Brand + Model Name + Form Factor

Front

Depending on your Dell Service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support.

Back

True

Front

Which diagnostic tool can be used to troubleshoot when the system fails to boot into the OS? Options: MyDell, PAID, ePSA, PC Doctor

Back

ePSA

Front

What is the status of the power LED when a system board failure has occurred?

Back

Blinking(2,6)

Front

Which notebook computer category was designed to suit small organizations with little or no IT staff?

Back

Vostro

Front

Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, all-in-one.

Back

True

Front

What does the Factory Data Rest do on a Dell Venue tablet?

Back

Erases only personal data, all downloaded applications will remain intact.

Front

FastBoot is the Pre-Boot environment of Android that starts before Android.

Back

True

Front

How will you initiate ePSA in a Dell system?

Back

Press F12 to enter one time boot menu and then select diagnostics.