Org: Culture ..., Emotional Labor...

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What is emotional labor?

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Emotional labor refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job, often involving surface acting or deep acting.

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What is surface acting?

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Surface acting involves faking emotions that are not genuinely felt, often leading to emotional exhaustion and burnout.

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What is deep acting?

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Deep acting involves trying to actually feel the emotions one is required to display, leading to more authentic emotional expressions.

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What is a strain reduction strategy?

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A strain reduction strategy is a method used to alleviate stress, such as practicing deep breathing exercises.

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What is role ambiguity?

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Role ambiguity occurs when an employee is unclear about their job expectations or responsibilities, leading to stress and uncertainty.

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What is conscientiousness?

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Conscientiousness is a personality trait characterized by being organized, responsible, and dependable, often influencing workplace behavior.

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Why is workplace safety important in I-O psychology?

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Workplace safety is critical because it impacts both employee well-being and organizational outcomes, including performance and morale.

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What is a challenge stressor?

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A challenge stressor is a type of stressor that can lead to personal growth and achievement, such as meeting tight deadlines.

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What is emotional exhaustion?

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Emotional exhaustion is a state of feeling emotionally drained and depleted, often resulting from prolonged stress or emotional labor.

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What is the impact of social support on stress?

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Social support can help mitigate stress by providing emotional assistance, resources, and a sense of belonging.