Module 3 Lesson 9 Post Reading Assessment - Managing Conflict

Module 3 Lesson 9 Post Reading Assessment - Managing Conflict

Assessment

Flashcard

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Practice Problem

Hard

Created by

Wayground Content

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20 questions

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1.

FLASHCARD QUESTION

Front

What is the primary cause of conflict between individuals? Options: Different opinions and values, Similar backgrounds, Identical thought processes, Shared interests

Back

Different opinions and values

2.

FLASHCARD QUESTION

Front

In the example of Mary and Liza's conflict, what was the root cause?

Back

Different health beliefs and values

3.

FLASHCARD QUESTION

Front

What is the first phase of conflict?

Back

Prelude to conflict

4.

FLASHCARD QUESTION

Front

Which communication practice is recommended for professional environments? Options: Verbal agreements only, Including everyone in all communications, Using complex language, Following up verbal agreements with email

Back

Following up verbal agreements with email

5.

FLASHCARD QUESTION

Front

What is the first rule of conflict management?

Back

Conflict prevention

6.

FLASHCARD QUESTION

Front

In the sports fan example with Mike and Felix, what escalated their conflict?

Back

Different team preferences

7.

FLASHCARD QUESTION

Front

Which phase explores various options to resolve the conflict? Options: Initiation Phase, Differentiation Phase, Resolution Phase, Triggering Event Phase

Back

Resolution Phase

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