Module 3 Lesson 9 Post Reading Assessment - Managing Conflict

Front

What is the primary cause of conflict between individuals? Options: Different opinions and values, Similar backgrounds, Identical thought processes, Shared interests

Back

Different opinions and values

Front

In the example of Mary and Liza's conflict, what was the root cause?

Back

Different health beliefs and values

Front

What is the first phase of conflict?

Back

Prelude to conflict

Front

Which communication practice is recommended for professional environments? Options: Verbal agreements only, Including everyone in all communications, Using complex language, Following up verbal agreements with email

Back

Following up verbal agreements with email

Front

What is the first rule of conflict management?

Back

Conflict prevention

Front

In the sports fan example with Mike and Felix, what escalated their conflict?

Back

Different team preferences

Front

Which phase explores various options to resolve the conflict? Options: Initiation Phase, Differentiation Phase, Resolution Phase, Triggering Event Phase

Back

Resolution Phase

Front

What is recommended regarding assumptions in conflict situations?

Back

Avoid making assumptions

Front

How should one handle disagreements during discussions? Options: Speak loudly to be heard, Express personal feelings only, Allow all participants to express opinions, Make quick judgments

Back

Allow all participants to express opinions

Front

What is the appropriate way to handle emotions during conflict? Options: Express them freely, Suppress them completely, Manage them responsibly, Use them to influence others

Back

Manage them responsibly