Customer Service Pop Flashcard remake
Flashcard
•
Other, Other
•
Professional Development
•
Hard
Wayground Content
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24 questions
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1.
FLASHCARD QUESTION
Front
Choose the most suitable definition of who is a Customer?
Back
A customer is an individual or party that receives or consumes products (goods or services) and has the ability to choose between different products and suppliers.
2.
FLASHCARD QUESTION
Front
The characteristics of excellent customer service include the following except: Listening to the customer, Being empathetic, Realizing the customer’s need/s and providing excellent customer service, Sympathizing with the customer
Back
Sympathizing with the customer
3.
FLASHCARD QUESTION
Front
Passive Behavior is exhibited by those who know their rights and the rights of others and are able to express their true feelings. However, they do not respect the rights of others.
Back
False
4.
FLASHCARD QUESTION
Front
How can you show that you are actively listening over the phone to a customer?
Back
By using verbal nods such as "yes" or "sure".
5.
FLASHCARD QUESTION
Front
What is a “Jargon”?
Back
Terms used within a company that customers are not privy to
6.
FLASHCARD QUESTION
Front
Which of the following is an improved phrase: You’re right, that’s bad ………, We will ensure ……., I can try to ………., I'm sorry that is not my department
Back
We will ensure …….
7.
FLASHCARD QUESTION
Front
All of the following are characteristics of an effective team with the exception of:
- All need to have the same personality
- Clear series of direction
- Active Reinforcement Systems
- Constructive Interpersonal Systems
Back
All need to have the same personality
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