Employability Skills: Communication Skills

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What is Communication?

Back

Communication is the process of exchanging information, ideas, thoughts, and emotions in an effective manner.

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What are the three parts of Communication?

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1. Transmitting: The sender transmits the message. 2. Listening: The receiver listens or understands the message. 3. Feedback: The receiver conveys their understanding back to the sender.

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What are the elements of a communication cycle?

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1. Sender: The person beginning the communication. 2. Message: The information to convey. 3. Channel: The means of sending the information. 4. Receiver: The person receiving the message. 5. Feedback: The receiver’s response to the message.

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What factors influence the choice of communication method?

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1. Target audience 2. Costs 3. Kind/type of information 4. Urgency/priority

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What are the types of Communication?

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1. Verbal Communication 2. Non-Verbal Communication 3. Visual Communication

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What is Verbal Communication?

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Verbal communication includes sounds, words, language, and speech, and is one of the most effective ways of communicating.

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What are the advantages of Verbal Communication?

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It allows for quick exchanges of ideas and enables changes in interaction based on the other person’s response.

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What are the disadvantages of Verbal Communication?

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Meanings can be confusing and difficult to understand if the right words are not used.

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What is Non-verbal Communication?

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Non-verbal communication is the exchange of information without spoken or written words, using expressions, gestures, and body language.

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What is the importance of Non-verbal Communication?

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55% of communication is done using body movements, 38% using voice, and only 7% using words.