Entrep 28 (Goods and Service Design)

Front

What are the first two steps in Goods and Service Design?

Back

Strategic Mission/Vision, Market Analysis and Competitive Priorities.

Front

Ensure speed, accuracy, customization, and flexibility in designing services

Back

Technology and information support systems

Front

A process by which a model is constructed to test a product’s performance under actual operating conditions, as well as consumer reactions to the prototypes.

Back

prototype testing

Front

Affects a cusomter's travel time and is an important competitive priority in a service business

Back

Facility Location

Front

What is the purpose of Marketplace Evaluation?

Back

To evaluate how well the goods and services are selling and customer reactions to them.

Front

Process of developing an efficient sequence of activities to satisfy internal and external customer requirements

Back

Service Process and Job Design

Front

DFE includes?

Back

1. Designing for recycling

2. Disassembly

3. Designing products that can easily be repaired and refurbished

Front

What are the elements of Service-Encounter Design?

Back

1. Customer contract behavior and skills

2. Service provider selection, development, and empowerment

3. Recognition and reward

4. 4. Service recovery and guarantees

Front

What does Customer-Focused Design integrate into all decisions?

Back

The voice of the customer.

Front

Affects process, flow, costs, and customer perception and satisfaction

Back

Facility Layout