SERVICES (Word Lists - KET)

Front

Definition of Services

Back

Front

Characteristics

Back

Intangibility, Inseparability, Variability, Perishability

Front

Intangibility

Back

Cannot be touched or seen

Front

Inseparability

Back

Produced and consumed simultaneously

Front

Variability

Back

Quality depends on who provides them

Front

Perishability

Back

Cannot be stored for later use

Front

Examples of Services

Back

Education, Healthcare, Banking

Front

Service Industry

Back

Sector providing intangible goods

Front

Customer Service

Back

Support offered to customers

Front

Service Quality

Back

Measure of how well a service meets expectations