Hospitality and Tourism Ch. 6  & AHLEI Review

Hospitality and Tourism Ch. 6 & AHLEI Review

Assessment

Flashcard

Hospitality and Catering

9th Grade

Hard

Created by

Wayground Content

FREE Resource

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33 questions

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1.

FLASHCARD QUESTION

Front

Which hotel division is considered the "brains" of the hotel?

Back

Front desk

2.

FLASHCARD QUESTION

Front

At the property level, who has the highest rank?

Back

General manager

3.

FLASHCARD QUESTION

Front

Travelocity, Expedia, Orbitz, Kayak, Hotwire, Priceline, and Trivago are examples of

Back

online travel agencies.

4.

FLASHCARD QUESTION

Front

As a couple checks out of the Hotel Meriden, the front desk agent asks them if their stay was satisfactory and if they need transportation. The agent thanks them by name and says that she hopes to see them on their next trip into Tulsa. This is an example of effective interaction during which stage of the guest experience cycle?

Back

Departure

5.

FLASHCARD QUESTION

Front

Which activity is part of the pre-arrival stage? Options: Reserve car, Pick up car, Use car, Return car

Back

Reserve car

6.

FLASHCARD QUESTION

Front

How can a travel agent make a positive impression on clients?

Back

Maintain a professional appearance

7.

FLASHCARD QUESTION

Front

Which skill is important for a successful professional in the hospitality and tourism industry to possess? Creativity, Delegation, Communication, Mathematical

Back

Communication

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