Test 1 HS 1030 - Multiple Choice

Front

Communication in its simplest terms is: The message is sent to a receiver, The message is sent by a sender, The message is received by a receiver, The sender sends the message to a receiver, None of the above

Back

The sender sends the message to a receiver

Front

In communication, when the message is not received, it is referred to as:

Back

A barrier

Front

Supportive sounds indicate to the client that you are: Mirroring, Watching the non verbal indicators, Listening attentively, Telling the client what to do

Back

Listening attentively.

Front

Attending skills involve:

Back

Giving your physical attention to another person

Front

Minimal encourages are:

Back

Simple responses that encourage the speaker to tell their story, Responses that let the other person know they were heard, Responses to let the other person know they can tell more of the story.

Front

Door closers are:

Back

Roadblocks

Front

Elements of door openers are: An invitation to talk or to continue to talk, silence, attending to eye-contact and posture

Back

All of the above.

Front

Mirroring is

Back

A physical form of reflection when communicating empathy.

Front

In communication, body language is:

Back

65%.

Front

Which of the following is NOT a guideline for reading body language? Make a conscious effort to focus your attention on the cues that you think will be most helpful, Try to see each of the non-verbals in proper context., Describe what is happening at the time of the problem., Reflect your understanding back to the other for their confirmation or correction consultation., Note incongruities when they exist

Back

Describe what is happening at the time of the problem.