HDFC Life Customer Management

Front

What does the BCSS channel manage?

Back

Customer walk-ins/footfalls at HDFC Life branches pan India.

Front

What is the role of the Loyalty vertical?

Back

Contacts existing customers to service and sell new products.

Front

What does the Maturity vertical do?

Back

Contacts customers whose policy is due to mature, to help with the maturity process and cross-sell/upsell.

Front

What comprises the Inside Sales vertical?

Back

Call Centers that generate leads and manage end-to-end sales closures over the telephone.