Communicating for Success

Front

During the client consultation, be prepared with certain items, including: pictures of yourself, your diploma, the salon's tardiness policy, styling books

Back

styling books

Front

Transmitting information through symbols, gestures, or behaviors is called:

Back

communication

Front

When you communicate, you engage in all of the following processes except: receiving messages, establishing relationships, sending messages

Back

meditation

Front

An important first step in communicating with your client is:

Back

clarification of their needs

Front

Repeating back to the client in your own words what you think he/she is telling you is called:

Back

reflective listening

Front

To determine the results your client is looking for, set aside time at the beginning of each appointment for a: gossip session, gripe session, client consultation, personal discussion

Back

client consultation

Front

A person who prefers elegant, sophisticated clothing is categorized as having:

Back

a classic style

Front

A client with young children who is not working outside the home will most likely choose:

Back

a low maintenance hairstyle

Front

Keeping thorough, accurate consultation cards for your clients helps:

Back

build good client relationships

Front

When scheduling a new client, what should you do? Options: run a credit check, allow extra time for a consultation, call to be sure they are coming, require payment before the service

Back

allow extra time for a consultation