Workplace Communication Situations

Front

Madison is resigning from her company. Which is the best way for Madison to communicate this information?

Back

Speak to her supervisor in person.

Front

When is it appropriate for Ahmad to use his smartphone during a work meeting? Options: If the meeting is boring. If the speaker cannot see him using it. If his supervisor is not present. If the meeting specifically requires the participants to access information online.

Back

If the meeting specifically requires the participants to access information online.

Front

Carla works at an accounting office. Which of the following should she do before sending a work-related email? Check that the names and addresses of the intended recipients are correct. Ensure the email has a subject line, required attachments, a pleasant greeting, and her contact information. Proofread and check for confidential information in the email and its attachments.

Back

All of the above.

Front

Reggie works at a sporting goods store. Which is the best way to answer the store’s telephone on a busy day? Options: “Please hold.”, “Can you call back later?”, “Thanks for calling XYZ Sports. This is Reggie. Can you please hold for a minute?”, “XYZ Sports. What do you need?”

Back

“Thanks for calling XYZ Sports. This is Reggie. Can you please hold for a minute?”

Front

Olivia is careful of how she communicates with people at work. Which is an example of positive nonverbal communication?

Back

Smiling and nodding

Front

What should Josh do if the sales representative does not answer the telephone?

Back

Josh should leave a voicemail message that includes his name, company name, phone number, and reason for calling.

Front

Taylor is an office manager. He should do all the following prior to emailing a spreadsheet to a co-worker EXCEPT: Check that hidden rows do not contain confidential or sensitive information, Ensure formulas and links work properly, Proofread for errors and typos, Choose unusual font sizes and colors.

Back

Choose unusual font sizes and colors.

Front

Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?

Back

Try using different words, a drawing, or a demonstration to answer the questions.

Front

José is delivering a sales presentation. During his presentation, José should do all of the following EXCEPT: Make eye contact with the audience, Talk at an appropriate speed and volume, Remember to breathe and smile.

Back

Look down and read directly from his notes.

Front

Jackie is unhappy with her performance review and salary. She schedules a face-to-face meeting with her supervisor. What should Jackie also do? Options: Plan to meet in a quiet location away from co-workers and customers., Remain calm, poised, and focused., Ask her supervisor for specific feedback, examples, and improvement ideas., All of the above.

Back

All of the above.