Business English 4th 9 Weeks CBA

Front

Which of the following groups typically receive newsletters? Employees, Vendors, Consumers or Customers, Managers

Back

Consumers or Customers

Front

Which of the following is NOT a type of newsletter? Letters, Fliers, Leaflets, Brochures

Back

Letters

Front

Which of the following is NOT an example of changes in which newsletters should inform consumers? Options: Policies, Operations, Pricings, Employee status changes

Back

Employee status changes

Front

What can support the message of a newsletter? Options: Overwhelming data, Pictures, Technical Jargon, Contact Information

Back

Pictures

Front

Which of the following is a more efficient and less expensive way of sending a newsletter?

• Text Message
• Direct Mail
• E-Mail
• Magazine

Back

E-Mail

Front

Teamwork can be defined as working together for the good of the group, with a common goal of achieving specific objectives.

Back

True

Front

Fill in the blank: _______ are personality-specific traits and can be used to describe your approach to life, work, and relationships.

Back

Soft skills

Front

Which of the following is a quality that a true team player possesses?

• Good listening skills
• Integrity
• Self-awareness
• All of the above

Back

• All of the above

Front

Fill in the blank: Individuals with strong _______ skills are present in the conversation, make good eye contact, and process what is being said rather than just hearing it.

Back

Active listening

Front

Fill in the blank: A/An _______ does things such as interrupt a speaker, does not maintain eye contact, shows no interest in what is being said, and uses poor body language.

Back

Poor listener