Communication Skills

Front

The transmission of messages or signals through unspoken gestures such as eye contact, facial expressions, etc.

Back

nonverbal communication

Front

Involves checking with the speaker on what she/he meant and resolving any confusion.

Back

clarification

Front

A two-way process in which information is revealed or exchanged with another person or group.

Back

communication

Front

A form of verbal communication that includes writing and reading.

Back

written communication

Front

Specific items that can distort, destroy, or prevent communication.

Back

communication barriers

Front

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.

Back

active listening

Front

The individual who initiates or delivers a message.

Back

sender

Front

A form of verbal communication that includes speaking and listening.

Back

oral communication

Front

The listener, reader, or observer; the individual to whom a message is directed toward.

Back

receiver

Front

When the message is transmitted through spoken words.

Back

verbal communication