A good _______________ is essential to a business when providing customer service
Customer Service

Flashcard
•
Professional Development
•
Professional Development
•
Hard
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20 questions
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1.
FLASHCARD QUESTION
Front
Back
first impression
2.
FLASHCARD QUESTION
Front
When greeting a customer you should always
Options:
smile and shake their hand,
tell the customer how you feel today,
thank them for the communication,
multitask and ask them to repeat
Back
thank them for the communication
3.
FLASHCARD QUESTION
Front
When putting a customer on hold you should: ask for permission, estimate the hold time, provide updates?
Back
All of the above.
4.
FLASHCARD QUESTION
Front
T/F……… a cold transfer requires an introduction to the other party
Back
False
5.
FLASHCARD QUESTION
Front
Upon closing a call you should _____________
Back
offer further assistance
6.
FLASHCARD QUESTION
Front
T/F…….you should never identify yourself to the customer
Back
False
7.
FLASHCARD QUESTION
Front
How do you show empathy in customer service? Understanding the situation, Acknowledging what you hear, Relate to the customer
Back
All of the above
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