operations 3.4 4,5

Front

What does quality mean in terms of products and services?

Back

ability of a product or service to meet customers' expectations. Different customers have different perceptions of quality, influenced by factors like price, brand, personal expectations, and experiences.

Front

How can quality be expressed?

Back

aesthetics, features, core aspects, actual aspects, performance, speed and efficiency of service, staff knowledge, cleanliness of facilities, and appearance of the environment.

Front

Why is quality important?

Back

it leads to lower unit costs, a positive image and reputation, a unique selling point, informed pricing decisions, and improved competitiveness.

Front

What are some methods of improving quality?

Back

raining and motivating employees, understanding customer expectations, using technology, working closely with suppliers, and implementing quality systems like quality control and quality assurance.

Front

What is quality control?

Back

checking a good or service before it is delivered to a customer, through an inspection process. It helps monitor quality, stop faulty products, and identify common problems, but may require additional personnel and result in high waste levels.

Front

What is quality assurance?

Back

checking a product or service at each stage of production, relying on self-checking. It supports systems like Total Quality Management (TQM), where quality is the responsibility of all employees.

Front

What is Total Quality Management (TQM)?

Back

TQM is a philosophy where quality is the responsibility of all employees, treating the next link in the chain as an external customer, and ensuring products are correct before passing them on. It emphasizes getting it right the first time.

Front

Who are suppliers in a business context?

Back

Suppliers provide resources to businesses, regardless of the business nature. They supply goods and services from other businesses and are part of the supply chain, which includes all resource providers throughout operations.

Front

What is the importance of managing inventory and supply chain?

Back

Managing inventory and supply chain is crucial to meet sudden changes in demand, adapt to consumer tastes, and respond to erratic demand. It involves maintaining good supplier relationships and using technology for flexibility.

Front

What is Just in Time (JIT) operations?

Back

JIT operations involve managing inventory to quickly respond to changing needs, ensuring low inventory levels, and relying on suppliers to deliver the right quantity and quality on time.