Core Electrical Module 7 - Basic Communication Skills

Front

Why is good communication hard to receive? What do we call these "things"?

Back

Things get in the way - noise

Front

What is jargon?

Back

Work related words that some people may not understand

Front

When communicating, how do we express attitudes and emotions?

Back

Through non-verbal communication

Front

Describe some examples of non-verbal communication that you might use if you are angry?

Back

Clenched fists, narrowed eyes, raised voice, aggressive body language, folding arms

Front

What message does it show if you are consistently late for work or scheduled events?

Back

It shows unreliability, lack of respect for others' time, and unprofessionalism.

Front

What should you do if you don't understand what the speaker is saying?

Back

Ask questions for clarification

Front

When listening to instructions, what is the best way for you to make sure you get all the information?

Back

Actively listen, take notes, ask clarifying questions, and summarize back to the speaker.

Front

What is paraphrasing?

Back

Paraphrasing is rephrasing a text or speech in your own words while keeping the original meaning.

Front

What is an important attribute of an effective speaker?

Back

Ability to explain & simplify complex topics

Front

What are some common documents that construction professionals need to read on the job? Employee schedules, Invoices, Marketing brochures, Blueprints, specifications, code books, manuals-safety & installation

Back

Blueprints, specifications, code books, manuals-safety & installation