Know Your Standards Flashcard
Flashcard
•
Professional Development
•
Professional Development
•
Practice Problem
•
Hard
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10 questions
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1.
FLASHCARD QUESTION
Front
What is the full form of FLAME?
Back
Fortune Loyalty Ambassador Measurement of Engagement
2.
FLASHCARD QUESTION
Front
Platinum Standards: I will __________________, whenever approached for directions, rather than simply pointing the way.
Back
escort the guest
3.
FLASHCARD QUESTION
Front
What is the full form of R.I.G.H.T?
Back
Respond Promptly, Identify Yourself, Go out of your way to help, Hear Carefully, Terminate Politely
4.
FLASHCARD QUESTION
Front
What is the full form of L.E.A.R.N?
Back
Listen, Empathize, Apologize, Resolve and Notify
5.
FLASHCARD QUESTION
Front
Fortune Park Hotels was set up in?
Back
1995
6.
FLASHCARD QUESTION
Front
How many operational hotels does Fortune Park Hotels have as of now?
Back
57
7.
FLASHCARD QUESTION
Front
Platinum Standards: I will always bid a warm __________ and fond __________ to our guests to ensure repeat visits.
Back
goodbye, farewell
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