Keeta Training Flashcard

Front

Which platform do we use to handle customer chats?

Back

Salesforce

Front

customer wants to cancel their order after the merchant has accepted it. What is the correct first step the agent should take?

Back

Contact the merchant to confirm if cancellation is possible.

Front

When modifying a delivery address while the order is already in transit, what two actions must the agent take before confirming with the customer?

Back

Check distance using Google Maps and contact the courier.

Front

If a customer complains about bad taste and the issue is "not delicious", which of the following is the recommended approach if there is no timeout and no strong dissatisfaction?

Back

Offer apology and appease the customer

Front

Where can agents find the latest handling procedures and refund rules?

Back

Knowledge Base (KB)