Rico's Flashcard

Front

When do you send a broadband label?

Back

You send a broadband label only for changing internet speed and when you sell a mobile.

Front

The C in Charter Stands for

Back

Change

Front

Mobile gets standard price once it is a standalone service

Back

True

Front

True or False: You have to have a TV package in order to sell a xumo

Back

False

Front

True or False: When a customer has DVR on their account, the bill will reflect the DVR receiver charge and the DVR service charge.

Back

True

Front

True or False: You can have 2 free lines of mobile on an account

Back

False

Front

True or False: You can use the free line of mobile on a smartwatch or a tablet

Back

False

Front

What happens to your mobile once you disconnect internet services?

Back

It increases by $10.

Front

If a customer is calling complaining about the price of their tv select package and they state they only watch 14 channels, which tv package would you offer them?

Back

Tv Choice 15

Front

Customer calls in stating they are having connectivity issues and lagging issues with the internet, what are some possible solutions that you can offer? Options: Swap out the equipment, Send out a dispatcher, Increase int speed, All of the above

Back

All of the above