Divvy day 1

Flashcard
•
Other
•
KG
•
Hard
Wayground Content
FREE Resource
Student preview

10 questions
Show all answers
1.
FLASHCARD QUESTION
Front
Where can you check if Divvy is available in a specific area?
Back
https://www.divvyhomes.com/search, https://help.divvyhomes.com/knowledge/is-divvy-available-in-my-area, https://divvyhomes.atlassian.net/wiki/spaces/MS/pages/1959067658/Customer+Support+Metro+Area+Breakdown+by+County
2.
FLASHCARD QUESTION
Front
When customer needs to change the name or email address, you will?
Back
Request support to external team
3.
FLASHCARD QUESTION
Front
What is the first Deal Stage of How Divvy Works?
Back
Pre-qualified (PQ)
4.
FLASHCARD QUESTION
Front
What is the definition of Lead, here in Divvy?
Back
Customer has signed up online OR they were invited to apply by a Real Estate Agent Soft Credit Check has not been completed.
5.
FLASHCARD QUESTION
Front
What is the definition for the Deal Stage = Pre-Qualified?
Back
Customer has completed the soft credit check and met our minimum credit requirements.
6.
FLASHCARD QUESTION
Front
Customer calls in to ask what they need to do to qualify for the Divvy program. What do you say? What do you do?
Back
A FICO score of at least 550*
A minimum monthly household income of $2,500:
3 months of verifiable income
Bank statement showing $2,000 as proof of funds
Background check
A government-issued photo ID
7.
FLASHCARD QUESTION
Front
Customer calls because they are having problems uploading their needed documents. What do you say? What do you do?
Back
Customers and Agents can only upload ONE document or file to their portals. They can send multiple files to support@divvyhomes.com. Subject line should contain name of customer and the word “documents.”
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