Operation Management Midterm Reviewer

Front

A series of activities or steps used to transform input(s) into output(s) — the steps used by an individual or group to perform work or a complete task and sometimes referred to as a technique, method or procedure.

Back

PROCESS

Front

May exist or occur in form of data, information, raw material, partially finished units, purchased parts, product or service, or the environment.

Back

INPUT/OUTPUT

Front

Entails the method(s) used by management in executing their management functions.

Back

MANAGEMENT PROCESS

Front

Consists of the methods used to achieve functional objectives within a group or by an individual.

Back

FUNCTIONAL PROCESS

Front

Includes the method(s) used to achieve objectives that require participation or input from more than one group or individual.

Back

CROSS-FUNCTIONAL PROCESS

Front

Three (3) key functional area used by management.

Back

PLANNING, ORGANIZING, CONTROLLING

Front

This becomes the link between the output or outcome and the input. It provides the system with an opportunity to evaluate the gap between the expectation of the customer (internal or external) and what is produced or delivered by the supplier.

Back

FEEDBACK LOOP

Front

Means an organization manages their business as a system of processes not departments or people or products.

Back

PROCESS APPROACH

Front

Planning and administrating the activities necessary to achieve high quality in business processes, and also identifying opportunities for improving quality and operational performance.

Back

PROCESS MANAGEMENT

Front

___ promotes the process approach to managing an organization, and examines over 20 processes in its scope, including the entire Quality Management System (QMS) working as a process.

Back

ISO 9001