Queue Management Happy Hour

Front

What is our holding queue for flight with schedule change and need to call card member?

Back

Z8B0 409

Front

Below are the QMT tools and resources except: Sabre, Amadeus, OPUS, Qualtrics

Back

Amadeus

Front

What is the QMT email address?

Back

[e-mail]

Front

Below are valid endorsement guidelines except: PNR that requires monitoring if ticket has been issued/reissued for schedule change, When a call out to the airline is needed and the business hours is outside your shift and/or the departure date is imminent., PNR that requires urgent action due to imminent travel/PQ Validity/Fare Increase/airline ticketing requirement and you will be out of the office, PNR that requires GCC creation, and you don't want to tag the pay out to you.

Back

PNR that requires monitoring if ticket has been issued/reissued for schedule change

Front

What will be the savings if refund is permitted as per QMT fare rules validation?

Back

The quoted refund amount to BCM

Front

When creating a passive booking, there is no need to do fulfilment.

Back

True

Front

What is the minimum stay/nights required to avail the THC benefits?

Back

1 night

Front

For PBSS/PBAS scenario, when do we need to create an open SI Case for loss remediation? Options: when BCM agreed with the travel credit instead of refund, when BCM declined the travel credit and wants refund, we don't need to make open SI Case at all, all the above

Back

all the above

Front

All are workbook except: PNR removed by Co-QMT, Hotel and Car booking for invoicing, Schedule Change>CM Accepted>Ticket not Updated>Set up for Exchange, All PNRs for rework

Back

PNR removed by Co-QMT

Front

What is the correct Sabre command to check the full reject remarks from online ticketing?

Back

*P5H