
Queue Management Happy Hour
Flashcard
•
Other
•
Professional Development
•
Practice Problem
•
Hard
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19 questions
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1.
FLASHCARD QUESTION
Front
What is our holding queue for flight with schedule change and need to call card member?
Back
Z8B0 409
2.
FLASHCARD QUESTION
Front
Below are the QMT tools and resources except: Sabre, Amadeus, OPUS, Qualtrics
Back
Amadeus
3.
FLASHCARD QUESTION
Front
What is the QMT email address?
Back
tlsqueuemanagement_urgentqueue@aexp.com
4.
FLASHCARD QUESTION
Front
Below are valid endorsement guidelines except: PNR that requires monitoring if ticket has been issued/reissued for schedule change, When a call out to the airline is needed and the business hours is outside your shift and/or the departure date is imminent., PNR that requires urgent action due to imminent travel/PQ Validity/Fare Increase/airline ticketing requirement and you will be out of the office, PNR that requires GCC creation, and you don't want to tag the pay out to you.
Back
PNR that requires monitoring if ticket has been issued/reissued for schedule change
5.
FLASHCARD QUESTION
Front
What will be the savings if refund is permitted as per QMT fare rules validation?
Back
The quoted refund amount to BCM
6.
FLASHCARD QUESTION
Front
When creating a passive booking, there is no need to do fulfilment.
Back
True
7.
FLASHCARD QUESTION
Front
What is the minimum stay/nights required to avail the THC benefits?
Back
1 night
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