If Labor is included, will you need to Schedule the service appointment as normal?
SWO / Green Path Closure / Part Backlog

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Professional Development
•
•
Hard
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1.
FLASHCARD QUESTION
Front
Back
Yes, you will need to schedule the service appointment as normal.
2.
FLASHCARD QUESTION
Front
Will you need to manually select the parts when multiple DTC flows are included?
Back
Yes, you will need to manually select the parts.
3.
FLASHCARD QUESTION
Front
How do I use Simple WO if I don’t use DTC or if being directed to use the Disconnected flow?
Back
Enabled Simple WO toggle under Work Order tab
4.
FLASHCARD QUESTION
Front
How long are DTC Boomi flow recommendations valid for?
Back
DTC Boomi flow recommendations are valid for 3 business days.
5.
FLASHCARD QUESTION
Front
3 Good Practices for Parts and Labor Dispatch: Service tag, Contact information, Service address
Back
Service tag, Contact information, Service address
6.
FLASHCARD QUESTION
Front
You can close any green path case at any time as long as these criteria are met: The customer temperature is set to "cool" in SFDC, There are no open tasks and no future commitments to the customer, There are no distresses triggers in CID.
Back
The customer temperature is set to "cool" in SFDC, There are no open tasks and no future commitments to the customer, There are no distresses triggers in CID.
7.
FLASHCARD QUESTION
Front
Making any kind of commitment to future engagement with the customer makes the case ineligible for closure until that commitment is fulfilled
Back
The case is ineligible for closure until the commitment is fulfilled.
8.
FLASHCARD QUESTION
Front
What to do when there is a part backlog?
Back
Inform the customer about the delay due to backlog.
9.
FLASHCARD QUESTION
Front
Based on the customer's preference, we can either close the case or keep it open for follow-up.
Back
True
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