Front Office Management

Front

Room where guests sleep for one or more nights.

Back

sleeping room

Front

A guaranteed reservation...

Back

Holds the room until the guest arrives

Front

The rooms division is the part of the hotel that handles all tasks involved in ____.

Back

preparing and selling rooms

Front

Handles everything related to selling sleeping rooms and interacting with guests.

Back

front office

Front

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

Back

Night audit

Front

The front office operation is headed up by the:

Back

Front Desk Manager

Front

The rooms division consists of two departments:

Back

Housekeeping and the front office

Front

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

Back

Concierge

Front

To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.

Back

Front desk

Front

Revenue of the hotel mainly came from: Sleeping rooms, Meeting rooms, Outlets, All of above

Back

All of above