Canada Refresher 2.0

Front

Do we need to send a text message while performing the Initial Call?

Back

No

Front

What is the task name that we use on the Initial Call? Options: G: CA Initial Call/Payment Call, G: CA Initial Call, G: General Call Notes, All options are incorrect

Back

G: CA Initial Call/Payment Call

Front

What are our Liability Insurance Partners in Canada?

Back

Economical and ICBC Insurance

Front

What FDR stands for?

Back

Fault Determination Review

Front

If a Guest says that he is at fault of an accident, and would like to know if he will be responsible for the damages on the vehicle, what should I advise?

Back

I will inform that unfortunately we do not cover 3P vehicle damages and explain his responsibility on Turo.

Front

What is the name of the Canada doctrine?

Back

Not-At-Fault

Front

What does DCPD stand for?

Back

Direct Compensation Property Damage

Front

If according the HA, the guest is 50% at fault of the damage, what shall we do?

Back

We charged the guest according the percentage as the FDR review.

Front

Can we subrogate in BC?

Back

Yes, we can subrogate only if the vehicle has been demanded as a total loss.

Front

Can we offer a payment plan in Canada?

Back

Yes, we can offer them as a CSAT purposes, regardless the amount