using words well

Front

What are the four types of expressions?

Back

Observations, thoughts, feelings, and needs.

Front

What factors influence the clarity of our speech?

Back

The person we are talking to, the situation we’re in, and our own intentions and motives.

Front

What are individual and situational influences that may lead to breaches of civility?

Back

Individual differences, Ignorance, Lack of skill, control, and Negative intent.

Front

What does it mean if a word is ambiguous?

Back

It has multiple possible meanings, leading to confusion.

Front

Which sentence correctly uses 'affect' and 'effect'?

Back

The speech had a powerful effect on the audience.

Front

Define 'clarity' in communication.

Back

Clarity refers to the quality of being coherent and intelligible in speech or writing.

Front

What is the difference between 'affect' and 'effect'?

Back

'Affect' is a verb meaning to influence, while 'effect' is a noun meaning the result of a change.

Front

What is the role of context in understanding communication?

Back

Context helps to clarify meaning and intent behind words, influencing interpretation.

Front

What are some barriers to effective communication?

Back

Barriers include language differences, emotional states, and preconceived notions.

Front

What is the importance of active listening in communication?

Back

Active listening fosters understanding, reduces misunderstandings, and builds trust.