Pathway Core Elements

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Responsibilities in digital infrastructure

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Installing, testing, maintaining infrastructure components, maintaining efficiency, communicating updates, proactive management, recovery, performance optimization, security measures, incident detection, working to standards, system design.

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Job roles in digital infrastructure

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Service desk roles, 1st to 4th line support, network engineer, server engineer, infrastructure technician.

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Skills in digital infrastructure

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Analytical thinking, problem solving, using digital tools, communication, project management, collaboration, continuous learning.

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Responsibilities in network cabling

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Installing, testing, maintaining network cables, identifying faults, installing equipment, applying security, risk assessment, working to standards, documentation, updating asset registers.

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Job roles in network cabling

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Structured cabling installer, network surveyor, network analyst, network installation engineer.

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Skills in network cabling

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Manual handling, working at height, interpreting instructions, adaptability, project management, customer service, continuous learning.

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Responsibilities in digital support

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Providing digital support, identifying application/service requirements, supporting business needs, providing technical support, communicating updates, training users, maintaining asset register, incident management, working to standards.

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Job roles in digital support

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1st line support analyst, helpdesk analyst, service desk analyst, IT support technician, desktop support technician, digital applications support specialist.

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Skills in digital support

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Analytical thinking, problem solving, using diagnostic tools, task prioritization, communication, active listening, collaboration, customer service, continuous learning.

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Integrated digital communications responsibilities

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Installing, testing, maintaining communications systems, managing availability, network configuration, applying security, system design.