Total quality management

Front

The most expensive type of quality cost is typically: Prevention costs, Internal failure costs, External failure costs, Appraisal costs

Back

External failure costs

Front

Prevention costs are associated with: Scrap and rework, Warranty claims, Employee training and process improvement, Customer returns

Back

Employee training and process improvement

Front

External failure costs include: Rework, Warranty claims, Employee training, Process improvements

Back

Warranty claims

Front

Which type of cost is associated with identifying defective products before shipment? Options: Prevention costs, Internal failure costs, Appraisal costs, External failure costs

Back

Appraisal costs

Front

Genichi Taguchi is known for developing: The Quality Trilogy, The Loss Function concept, SERVQUAL model, Six Sigma methodology

Back

The Loss Function concept

Front

Philip Crosby is known for his principle:

Back

Quality is free

Front

Quality Gurus and Theories Deming’s philosophy focuses on:

Back

Statistical Process Control (SPC)

Front

Which of the following is NOT a cost of quality? Prevention costs, Appraisal costs, Marketing costs, Internal failure costs

Back

Marketing costs

Front

Who is considered the "Father of Quality Evolution"?

Back

W. Edwards Deming

Front

Which of the following is not a component of the Juran Quality Trilogy? Quality Planning, Quality Control, Quality Implementation, Quality Improvement

Back

Quality Improvement